A Helping Hand

A Helping Hand

by Cynthia Ramsaran

..."The project management tool has brought the employees of SECU together to work on projects as a team, says Joseli Wright, assistant vice president of human resources and organization development at SECU. "Before, other departments didn't know what projects we were doing, and we didn't know what they were doing," Wright says. "Because this tool ties organizational projects, department projects and individual projects, it has become a great partnership between departments."

The Connections Online tool helps all employees - from high-level executives to tellers to call center representatives - align their efforts. The solution, which lists goals for the organization, enumerates all types of projects that are under way, not only technology-specific initiatives. The Web-based collaboration and management software runs on a corporate intranet or over the Internet. Because the platform gives all SECU employees access to the status of current projects, technology efforts at the bank are no longer duplicated, Wright notes."...

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