- How long should an Organization or Department Dialog take?
- 45-60 mins for Department Dialogs and 90-120 mins for Organization Dialogs
- What is the outcome of a Department Dialog? (Why do them?)
- It helps you maintain alignment with your priorities
- Facilitates communication – within the organization or department
- It helps encourage information to flow up
- Keeps the focus on the big picture.
- Will keep the department members Accountable and let them celebrate succeses.
- Is the intent of Organization or Department Dialogs to take the place of day-to-day interactions between department team members?
- No, they should be used to enhance interactions, not replace them.
- Where do we just talk or discuss things that are not on the Organization or Department Dialog Agenda?
- Some topics need to be discussed with sub-department groups
- You can add a discussion item to the dialog agenda
- How many Organization or Department Dialogs should we have each month?
- One, however this will depend on the organization or department to determine how many they need.
- For discussions between dialogs you should use working meetings.
- Any follow-ups from working meetings should be put into the organization or department connection.
- Where should we hold our Organization or Department Dialogs? (Does it matter?)
- Wherever you can find space and get away from distractions
- When holding the dialog if you do not have internet access you can print the dialog and any relevent documents before hand.
- What do people need to bring to an Organization or Department Dialog?
- Metric information and project updates
- Success stories
- Department Connection reports
- Any thoughts or concerns on issues that affect the department performance
- How do you create a “dialog environment” where everyone participates?
- Set the expectation that they need to participate.
- Ask them in advance to prepare an update on their status.
- Trust that they will particpate whenever needed.
- Pay attention between dialogs and bring up discussion items that come up.
- Don’t enable non-participation, prevent this by making dialogs as interactive as possible.
- Build team pride, this will help each person feel invested in the dialog.
- Use facilitation skills to keep the dialogs interactive.
Organization or Department Dialog Agenda
- Does every Organization or Department Dialog have to touch each of the agenda items on the Organization or Department Dialog Agenda?
- How do you handle special agenda items (important, extraordinary, non-reoccurring items?
- Either put those items in a big picture topic or add the item to a special topic section.
Big Picture Agenda
- Do Organizations or departments need to have a Big Picture Discussion each month?
- Do organization issues come up in a Department Dialog (or is it just focused on our department?)
- Is it appropriate to talk about other departments in our Organization or Department Dialog?
Core Values Agenda
- Does everyone in the organization or department need to bring a Core Value Story to the Organization or Department Dialog?
- Should the organization or department pick the best Core Value stories at each Organization or Department Dialog? (How do you do this?)
- The top organization or department executive will pick the best story(s) to bring to the Organizational Dialog
Organization or Department Metrics
- Do organization or department metrics need Related Links?
- Do organization or departments need to identify Metric Owners?
- Should we make our Organization or Department Metrics visible within our department?
Organization or Department Projects
- Do departments need to take the time to do Team Celebrations (close-outs) when department projects are completed?
- Yes, this gives the team a chance to reflect on the high & low points of the project.
- Who manages what is on the department’s “Current” Project List?
- The Department leader should be in charge of the department's project list.
- Do other departments have to make time to help us out on our department’s projects?
- Yes, if the project is an approved current priority on the department’s project list.
- Can a department project be done by just one person?
- Do department project teams need to meet for Department Project Dialogs?
- No, this can be done as a working meeting
- How long should a Department Project List be?
- Depends on department and the department's capacity. However, keep it as simple as possible and 80/20
- Most departments should try to keep this list to only a couple at a time.
- Project driven departments will have more than other types of departments.
- Do departments need to do a Business Case for every project? (If so, where should it be kept?)
- Yes – short version
- The Business Case should be kept in a network drive or in related links.
- Do department projects need a full-blown project plan with milestones and tasks?
Coaching and Support
- Is there a way to get feedback on how the Department Dialogs are working?
- Ask at meetings or by management walking around
- Use department dialog assessment
- What support should a department expect from the Internal Connections Consulting Team?
- Clarification of roles and expectations
- Administratively adding people
- Sit in occasionally at department dialogs
- Provide some post meeting feedback
- Is it the Department Leader’s job to get the work of the department done?
- Does the CEO have any impact on department focus and performance outcomes?
- If our department leader is gone (or unavailable), should we skip our Department Dialog?
- Is it ever appropriate for the boss of our Department Leader to sit in on our Dialog?
- Should departments identify Talking Points at the end of their Department Dialog?
- Should someone take notes at the Department Dialog? (Who)
- Yes - rotate around
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